Returns & Exchange Policy

At Tippy Top, your satisfaction is our priority. If for any reason you are not fully happy with your purchase, we are here to help.

1. Eligibility for Returns & Exchanges

  • Products can be returned or exchanged within 7 days of delivery.

  • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.

  • Proof of purchase (Order Number/Invoice) is required.

2. Non-Returnable Items

  • Customized or personalized products.

  • Products damaged due to misuse, improper washing, or normal wear and tear.

3. How to Request a Return/Exchange

To initiate a return or exchange, please email us at tippytop.in@gmail.com with:

  • Order Number

  • Product Name/Details

  • Reason for Return/Exchange

  • Photo of the product (in case of damage/defect claims)

4. Refunds

  • Once your return is approved and the item is received back, refunds will be processed within 7–10 business days to the original payment method.

  • Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

5. Exchanges

  • Exchanges are subject to product availability.

  • If the requested size or style is unavailable, we will issue a refund or store credit instead.

6. Shipping for Returns

  • Customers are responsible for return shipping costs, except in cases of defective, wrong, or damaged products.

  • In such cases, Tippy Top will arrange for a free return pickup or reimburse the shipping charges.